The above solutions are all aimed towards troubleshooting and fixing the error ‘Office couldn’t install: Is your internet connection working’. The installation time will vary depending on the amount of data and configuration of your PC. It may take several minutes to hours, depending on your internet connection, to download the Windows 10 ISO file. Open the installation media and download Windows 10 ISO.Download the Windows 10 installation media from here.How to perform reinstallation of Windows 10. To check if your antivirus is the culprit, you may try temporarily disabling the antivirus software and then try to install Microsoft Office again.ĭid you know that you can perform a reinstallation of Windows 10 without losing any data? Reinstallation usually fixes most issues especially with registry and other file corruptions that can cause the Microsoft Office error. A lot of users have found out that antivirus software such as Norton or McAfee often interferes with the Microsoft Office installation and can cause error. The next thing you should do is to disable antivirus software from your system. Restart your computer to make the change take effect.Delete subkeys which are associated with Microsoft Office, including 11.0, 12.0, 14.0, 15.0, 16.0, COMMON, SOFTWARE.Navigate to the key hives of Microsoft Office, for example, ComputerHKEY_LOCAL_MACHINESOFTWAREMICROSOFTOFFICE.In the command prompt window, type RegEdit and press enter.To do this, open Start, type cmd, and press enter. Steps to delete the incorrectly installed registry keys: To fix this error code, we would recommend you try deleting the corrupted key hives. However, when the key hives are corrupted, Microsoft Office cannot function correctly and you may get the error. Windows registry contains several key hives of every installed software, including Office. Restart your system to ensure the complete uninstallation process.Īfter restarting your system, you may try to install the newer version of Office to check if the error appears again or not.Select Uninstall to start the uninstallation process.Select the older or damaged version of Office product to uninstall.To uninstall older office versions, please follow the steps listed below: Some of the previous versions such as office 2010 are not compatible with the newer versions such as office 365. In some cases, it is possible that the previous version of office products are still present in the registry. You can re-enable the firewall after Office has been installed and running on your computer.
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